Simply Click the 'Get Help Now' button in the bottom right corner to begin a chat with IDA or an Ideal CU Representative
For general inquiries or assistance, please call us at 651-770-7000 during business hours.
For detailed location information, including branch addresses and hours, visit our Location & ATMs page. Also see our Holiday Hours for details regarding upcoming branch holiday closures.
Ways to Connect During Business Hours:
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Live Chat: Our Live Chat feature is available during business hours. Click on the 'Get help now' icon on the bottom right of your screen to connect with a representative or chat with IDA instantly.
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In-Branch Appointments: Schedule a one-on-one appointment with our team at any of our branches. Experience personalized service tailored to your needs.
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Secure Messaging: Send us a secure message through our online banking platform. Expect a response during business hours, ensuring the privacy and security of your communication.
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24/7 AI Powered Phone Banking: We're excited to offer our 24/7 AI Powered Phone Banking service, providing you with even more accessibility. While this service is available around the clock, please note that certain transactions, such as closing an account or providing a final payoff for a loan, can only be conducted during regular business hours.
We strive to offer you comprehensive support through various channels. Whether it's a quick question, an in-depth discussion, or a future 24/7 solution, Ideal Credit Union is here to meet your financial needs.
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